hello baji's Privacy Policy

Introduction and Scope

hello baji is an online entertainment and betting platform operated for users in Bangladesh. When you use our website, create an account, or use our services, you are considered to have agreed to the terms described in this privacy policy.

This policy applies to the hello baji website, mobile application, and all related digital services. Our Terms and Conditions contain provisions that complement this privacy policy — both documents should be read together.

The minimum age to use our platform is 21 years (21+). We do not knowingly collect information from anyone below this age. If we become aware that a minor has provided information, it will be deleted immediately.

What Information Is Collected

hello baji collects user information through various methods. The types of information collected are described in detail below:

2.1 Registration Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Transaction-Related Information

• Records of deposit and withdrawal transactions
• Payment details sent via bKash, Nagad, Rocket, or bank transfer (last few digits of the account number)
• Betting history and gaming activity records

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data (discussed in detail in section 7)
• Time of platform access and total session duration

2.4 Customer Service Information

• Records of communication via live chat and email
• Documents related to complaints or requests

Purpose of Data Collection

hello baji uses user information only for specific and legitimate purposes. These purposes are listed below:

• Account Management: To handle registration, verify login, and ensure account security.
• Identity Verification: To carry out KYC (Know Your Customer) procedures for fraud prevention and account protection.
• Payment Processing: To complete deposit and withdrawal transactions.
• Customer Support: To provide assistance 24 hours a day via live chat and email.
• Legal Compliance: To comply with applicable laws and regulations.
• Security and Fraud Prevention: To detect suspicious activity and protect the integrity of the platform.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant Communications: To notify users about service changes, security alerts, or bonus-related information (only for users who have given consent).

Beyond the purposes stated above, hello baji does not sell or rent your information to any third party.

Information Sharing and Third Parties

hello baji may share user information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third-party organizations for payment processing, technology infrastructure, and security services. These organizations work under hello baji's instructions and cannot use your information independently.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the information that is legally required.

4.3 Fraud and Security Protection

Necessary information may be shared with relevant authorities to prevent potential fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new authority, but it will remain governed by the terms of this privacy policy.

Data Security Measures

hello baji uses industry-standard security technology to protect your personal information. Our security framework is as follows:

• SSL Encryption: All communications on the website and app are encrypted using SSL technology.
• Data Storage Security: Information stored on servers is access-controlled and subject to regular audits.
• Password Protection: User passwords are never stored in plain readable form — only their hash values are kept.
• Two-Factor Verification: OTP-based verification is available for login and important transactions.
• Staff Training: Relevant staff are subject to regular data protection training and reviews.

However, it is not possible to guarantee 100% security when transmitting information over the internet. As a user, you are also responsible for keeping your account login details secure.

Data Retention Period

hello baji retains information for as long as necessary, but not indefinitely. The retention policy is described below:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a set period for legal, accounting, or dispute resolution purposes.
• Transaction Records: Financial transaction information is retained for the period specified under applicable law.
• Technical Logs: Generally deleted within 90 days, but may be retained longer if required for security purposes.

Once the retention period has passed, information is securely deleted or processed in a way that prevents identification of any individual.

Cookies and Tracking Technology

Cookies and similar technologies are used when browsing the hello baji website. Cookies are small data files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required to ensure the core functionality of the website (login sessions, security). These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Collect anonymous statistics to understand which pages are used most.

7.2 Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

User Rights

Every user registered on the hello baji platform has the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You may object to your information being used for marketing communications or certain specific purposes.
• Right to Data Portability: You may request that your information be provided in a common format.

To exercise these rights or for any enquiries, please contact our customer service team. Information on setting account limits or self-exclusion is also available on our Responsible Gaming page.

International Data Transfer

hello baji's servers and operational infrastructure may be located in various countries. Your information may be transferred to or processed outside Bangladesh. In such cases, we ensure that:

• Appropriate safeguards are in place for data transfers.
• The receiving organization follows privacy protection standards equivalent to this policy.
• Data transfers are carried out through agreements that are consistent with applicable laws and regulations.

Responsible Gaming and Data Protection

hello baji believes that responsible gaming practices and personal data protection are closely linked. We analyze user gaming behavior to identify patterns that may indicate harmful betting. The results of this analysis are used solely for the purpose of providing support and protection.

For detailed guidance on how to participate safely and responsibly on our platform, please visit our Responsible Gaming page.

Policy Changes and Updates

hello baji may revise this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the policy will be updated. For significant changes, users will be notified at their registered email or mobile number.

Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy. To learn about our general terms of use, please read the Terms and Conditions page.

Protection of Children and Minors

All services offered by hello baji are strictly for users aged 21 years or older (21+). We do not knowingly collect or process personal information from any minor.

If a parent or legal guardian confirms that a minor has provided information on our platform, please notify our customer service team. We will promptly delete the relevant information and close that account.