hello baji Terms and Conditions

1 General Information and Definitions

These terms and conditions ("Terms") govern the use of the hello baji platform and all its services. Certain words used in these Terms have specific meanings, which are explained below.

Key Definitions

• "Platform" — The hello baji website and mobile application.
• "User" or "Member" — Any person who has registered on hello baji.
• "Services" — Sports betting, casino games, live casino, and other entertainment activities offered through hello baji.
• "Account" — A member's personal account on the platform.
• "Bonus" — A promotional reward or benefit granted by hello baji under specific conditions.
• "Wagering Requirement" — The obligation to place bets a set number of times before bonus funds can be withdrawn.

These terms are governed in accordance with the laws and regulations of Bangladesh. hello baji reserves the right to amend or revise these terms at any time.

2 Membership and Account Registration

To open an account on hello baji, members must provide accurate and truthful information. An account created with false or misleading information may be cancelled at any time.

Registration Terms

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The mobile number, email, and personal details provided at registration must be verifiable and accurate.
• It is the member's responsibility to keep their account password and login details completely confidential.
• Accounts may not be operated in the name of or on behalf of a third party.
• To make any changes to account information, members must contact the support team.

Account Security

Any activity carried out from a member's account will be considered the member's own. Any unauthorised access must be reported to the hello baji support team immediately. The platform will not be held responsible for any loss resulting from a member's negligence.

3 Age Limit and Eligibility

All hello baji services are exclusively for individuals aged 21 and above. This is not merely a policy rule — it is a fundamental legal requirement of the platform.

• No one under the age of 21 may open an account or use any services on hello baji.
• For age verification purposes, members may be required to submit a government-issued ID or other proof documents.
• Providing false information about age will result in account cancellation and forfeiture of the associated balance.
• Residents of areas where online betting or gaming services are prohibited are not eligible to use the platform.

hello baji actively works to prevent minors from participating. If evidence of underage use is found, the relevant account will be closed immediately.

4 Account Verification

hello baji follows a KYC (Know Your Customer) process to ensure safe and transparent services. Identity verification may be required before withdrawals or other services can be used in full.

Required Documents

• A clear copy of a National ID (NID) or passport.
• Confirmation of a bank account or mobile financial service (bKash, Nagad, Rocket).
• A utility bill or bank statement for address verification if required.

If verification is not completed, hello baji reserves the right to temporarily suspend processing of withdrawal requests. All submitted documents are kept secure and used only for the required purposes.

5 Deposits and Withdrawals

hello baji has set methods and limits for financial transactions. All transactions are carried out in Bangladeshi Taka (৳).

Deposits

• Minimum deposit amount: ৳500 (for all methods).
• Accepted deposit methods: bKash, Nagad, Rocket, and bank transfer.
• Deposits are generally credited to the account instantly.
• For any deposit issues, members can contact the support team.

Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Accepted withdrawal methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be requested via the same method used for the deposit.
• Funds earned from a bonus cannot be withdrawn until the applicable wagering requirement has been met.

hello baji reserves the right to review any unusual or suspicious financial activity and may request additional documents if needed.

6 Bonuses and Promotions

hello baji offers various bonuses and promotions. Each bonus has its own terms and complying with them is mandatory.

Welcome bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, a ৳1,000 deposit earning a ৳1,500 bonus gives a total balance of ৳2,500, and ৳1,500 × 15 = ৳22,500 must be wagered before withdrawal.

General Bonus Terms

• Each bonus may only be used once, unless the bonus terms state otherwise.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirement must be met first.
• If bonus manipulation or fraud is detected, the account will be cancelled.
• Another bonus cannot be claimed while one is still active, unless specifically permitted.
• hello baji reserves the right to change or cancel any bonus programme at any time.

Full terms for all promotions are available on the relevant offer page. If you have any questions, you can find answers in the FAQ section or contact the support team.

7 Prohibited Activities

hello baji is committed to maintaining an orderly and safe environment. The following activities are strictly prohibited:

• Creating or operating multiple accounts.
• Creating accounts for the purpose of claiming bonus benefits, known as "bonus abuse".
• Placing bets or playing games using any automated software, bots, or scripts.
• Attempting to hack, manipulate, or carry out any other technical exploitation of the platform's systems.
• Any activity involving money laundering or illegal financial flows.
• Attempting to gain unauthorised access to other members' accounts.
• Using or republishing platform content without hello baji's permission.
• Dishonest or fraudulent conduct towards other members.

Involvement in any of the above activities will result in the immediate closure of the account, and all funds held in the account may be forfeited.

8 Account Suspension and Closure

hello baji reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these terms and conditions.
• If the information provided is found to be false or misleading.
• Failure to cooperate with the verification process.
• If any suspicious or unusual activity is observed.
• In the case of accounts that have been inactive for an extended period.

Members may also request account closure at any time by contacting the support team. Before closure, the member will be given the opportunity to withdraw any applicable balance, provided no policy violations have occurred.

9 Responsible Gaming

hello baji takes responsible gaming seriously. Keeping gaming enjoyable and preventing it from becoming a problem is a shared responsibility.

• Members can set deposit limits on their own accounts.
• Temporary or long-term self-exclusion options are available if needed.
• The support team is available to help with any concerns or issues related to gaming.

For more details, read our Responsible Gaming Guide. It describes the full process for self-exclusion, deposit limits, and how to get support.

10 Personal Data and Privacy

hello baji is always committed to protecting members' personal data. Information collected at registration is used only for designated purposes.

Data Collection and Use

• A member's name, address, mobile number, and email are used for account management.
• Financial information is used only for deposit and withdrawal processes.
• Data is not shared with third parties unless there is a legal obligation to do so.
• All data is kept secure using SSL encryption.

To read our full data protection policy, see our Privacy Policy. It provides a detailed description of how personal data is collected, stored, and processed.

11 Intellectual Property

All content, logos, designs, software, games, and other materials on the hello baji platform are the intellectual property of the platform or the relevant third parties.

• Copying, distributing, or using any platform content for commercial purposes without hello baji's written permission is prohibited.
• Reverse engineering any game software or any part of the platform is strictly prohibited.
• Members may use the platform solely for personal entertainment purposes.

12 Limitation of Liability

hello baji is not responsible for the following:

• Account loss caused by a member's negligence or unauthorized access.
• Issues arising from internet disconnection or technical faults.
• Delays or errors from third-party payment providers.
• External events (natural disasters, government directives, etc.) that temporarily disrupt the service.
• A member's personal expectations about game outcomes not being met.

hello baji always strives to deliver the highest quality of service. Any technical issues are addressed as quickly as possible.

13 Changes to Terms

hello baji reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes by email or through the platform.

• Updated terms take effect from the date they are published.
• Continuing to use the platform after any changes will be considered acceptance of the new terms.
• Members are advised to check this page regularly at their own responsibility.

14 Contact

If you have any questions or comments about these terms and conditions, please contact the hello baji support team. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Directly through live chat on the platform.
• Email: [email protected]

For general information about hello baji, you can visit our About Us page, where the platform's goals and values are discussed in detail.