Responsible Gaming
Commitment
hello baji believes that entertainment is meaningful only when enjoyed consciously and within one's own means. On this page, learn how you can keep your gaming experience safe.
The safety of every player is our top priority at hello baji. Betting and playing casino games is a form of entertainment — it is never a reliable source of income or a solution to financial problems. We want our members to stay aware during every session, stick to their budget and take a break when needed.
Our Terms and Conditions contain detailed responsible gaming guidelines that apply to every member. Below we bring together the tools, warning signs and support options in one place.
If you have any questions, answers to common responsible gaming queries can be found in our FAQ section. For anything beyond that, you can contact us directly.
- Only individuals aged 21 or above may register and play.
- Deposit limits, loss limits and session time limits are available.
- Any member can temporarily or permanently close their account if they choose.
- Our support team is active 24 hours a day, 7 days a week in Bengali and English.
- Crisis steps can be taken with the help of third-party advice and family support.
- Under our Privacy Policy, members' personal information is kept secure and confidential.
hello baji offers several features that let you control your own pace of play. To activate any of the tools below, contact the support team via live chat or email.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it cannot be increased before the specified period has passed.
Session Time Limit
Decide in advance how many hours you can play in a single session. When the time is up, a break message will appear automatically and the session will end.
Loss Limit
Set a maximum amount you can lose within a given period. Once that amount is reached, no further bets can be placed.
Reality Check Messages
Pop-up messages will appear at set intervals to remind you how long you have been playing and how much you have spent.
Temporary Break
The account can be temporarily suspended for a few days or weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
A request can be made to close the account for a long period or permanently. During the self-exclusion period, no promotional messages will be sent from hello baji.
A gambling problem develops gradually and is often not visible from the outside. If you notice any of the following in yourself or someone close to you, consider seeking help.
Spending Beyond Budget
A tendency to spend beyond one's means, borrow money or dip into savings to place bets.
Urge to Chase Losses
Repeatedly placing more bets or larger bets to try to win back money after a loss.
Withdrawing from Family and Work
Neglecting family, friends or work responsibilities to focus on playing.
Secrecy and Lying
Hiding gambling activity from close ones or being dishonest about how much is being spent.
Emotional Distress
Feeling uncomfortable, anxious or irritable when not playing. Being unable to stop thinking about gambling.
Unable to Stick to Limits
Repeatedly trying to stop but failing, or not following the limits you set for yourself.
Acknowledging a problem is a sign of strength. You can start getting support through any of the following options.
hello baji Live Chat
Our support team is available 7 days a week, 24 hours a day via live chat in Bengali and English. Account limit or self-exclusion requests can be submitted immediately.
Email Support
You can also reach us by email in addition to live chat. Write out your situation in detail and the team will get back to you with a solution promptly.
[email protected]
Family and Professional Advice
Talk to a trusted family member or friend. If needed, seek help from a mental health professional or counsellor — it takes courage to do so.
How to Submit a Self-Exclusion Request
Contact us via live chat or email and let us know how long you want the account suspended (temporary or permanent). The support team will complete the process and confirm. Identity verification may be required for permanent self-exclusion.
During the self-exclusion period, hello baji will not send you any promotional messages or offers, and any attempt to open a new account will be blocked.
Responsible gaming means keeping the activity in its proper place — as a form of entertainment. Before playing at hello baji, ask yourself a few questions: How much is it reasonable to set aside for betting this week? Would losing this money cause financial hardship? Would I be better off not losing this money at all?
If the answers feel uncomfortable, that is the right moment to stop. Winning and losing are both part of betting and casino games — but never bet with borrowed money or money from your food and living budget.
You can learn more about hello baji's goals and values on our About Us page.
Some simple rules for healthy gaming
- Only play with money set aside purely for entertainment.
- Set a maximum budget before you start playing and stick to it.
- Take regular breaks — at least 15 minutes every hour.
- Avoid playing when you are stressed or feeling low.
- Do not place extra bets to try to recover money you have lost.
- Make time for family, work and hobbies alongside gaming.